Two Nations Beadwork

Our Policies
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We'll explain our current business and ordering policies on this page.
We will never sell or trade any information we recieve from our customers with anyone at any time

Shipping and Handling

We make every attempt to ship your order as soon as we receive it. However depending on volume of business and out going orders this is not always possible, so please allow 2 to 4 weeks for delivery, rush delivery is available at an aditional charge. 
Shipping is handled monday through friday, so if your order is recieved on a weekend we will ship the next available weekday,
this policy is for ready to ship orders only, and does not include custom orders.
Custom orders will be shipped apon completion of item, a aproxamate time frame of delivery will be given at time of order. Please understand that custom orders take time to make and a custom order can take up to 6 to 8 weeks for delivery depending on size and amount of beadwork

We offer the following shipping methods:
 Our primary source of shipping is by the U.S. postal service, a reciept apon delivery will accompany each item shipped to ensure reciept of the item.
apon special request we also will use the following
Standard UPS Ground
UPS Second Day
UPS Overnite
Regular shipping is provided by us free of charge, for small items.
special shipping such as second day or over night is the responsibility of the purchaser and will be charge according to rates

Custom orders
Custom orders are always welcome a deposit of 50% of the purchase price is required at the time of order. all custom order sales are final and are not subject to monitary re embursment, we are also not responsible for customer remorse, so please be sure to order exactly what you want and we will do everything in our power to ensure your complete satisfaction.
some items custom ordered can take up to 6 months to make please be sure to ask for a time frame of completion of your order.
you can email, call, or write to Tammy Falcon
                                                  45614 us highway 95
                                                  Lapwai Idaho 83540

Lifetime Beadwork Repair
 
This offer is available to beadwork purchases only and covers only repairs needed due to flaws in craftsmanship or damage caused during normal wear and tear of item. 
This offer does not cover items that are broken or need repair due to neglagence or rough handleing beyond normal use and wear and tear. We will however repair items damaged under this for a reasonable fee

Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
 
All of our items are 100% Guarenteed with the exclusion of custom orders, (see more on this below)  If for any reason you are not completely satisfied with any of the products you recieve from us please contact us and we will do everything in our power to insure your full satisfaction, if for some reason the problem can not be solved in this way we will gladly reemburse you 100%. this offer only good if the item is returned in the same condition it was shipped and recieved.
 
Custom orders are completely final and we are not responsible for customer remorse, we apoligize for this but alot of time and effert goes into each custom order and to give monetary reimbursment for those items is impossible, Most custom orders are developed for the person ordering them and would not be appropreate for resale. but please know that if for any reason you are not completely satisfied with your custom order we will do everything in our power to make it right. by making adjustments and changes within our power to ensure your satisfaction.
after purchase repair   is free, as long as the damage is due to the quality of workmanship on the artist part, or the damage is cause by usual wear and tear and has been purchased from us
We offer repair to anyother items at very reasonable prices. please ask

Do you have any questions?
Call us at (208) 843-2195 7 days a week
or email us at: